Effective Date: April 2025

Company Name: Mumbai Diagnostic Centre LLP

Location: B/B - 1 to 6, Gala Quest, Pranjpe B Scheme, Road No. 1, Opp. Mahila Sangh School, Vile Parle East, Mumbai - 400057. MH, India

1. Introduction

We are committed to providing quality diagnostic services and patient care. This policy outlines how you can share complaints or feedback, and how we handle them.

2. How to Raise a Complaint or Provide Feedback

We accept complaints or feedback related to:

Feedback channels:

3. Acknowledgement of Complaints

We will acknowledge your complaint within 2 working days, providing a reference number for tracking.

4. Investigation and Resolution

Complaints are investigated by our team and resolved typically within 10 working days. If more time is needed, we’ll update you accordingly.

5. Feedback Review and Follow-up

After resolution, we will follow up to confirm satisfaction. If not resolved, the matter will be reassessed. Feedback helps us improve continuously.

6. Escalation Process

If not satisfied with the outcome, escalate to our management:

7. Confidentiality

All feedback and complaints are handled with strict confidentiality and only shared with relevant personnel to resolve the issue.

8. Prevention of Retaliation

We ensure no individual is penalized or discriminated against for lodging complaints or providing honest feedback.

9. Contact Details

Email: care@mdcworld.com

Phone: +91 6262 10 10 27

Address: B/B - 1 to 6, Gala Quest, Pranjpe B Scheme, Road No. 1,
Opp. Mahila Sangh School, Vile Parle East, Mumbai - 400057. MH, India

10. Policy Changes

We may update this policy from time to time. The latest version will always be available on this page.